Denver · CO · Independent
Four checks before you call.
Describe what the unit is doing — warm, wet, noisy, frosted, hard to open — and this site tells you what it means, what is safe to look at yourself, and what it usually turns out to be. Built-in refrigeration only, anywhere on the round.
Trap a banknote in the closed door and tug. Anywhere round the edge it comes away easily, the cabinet is losing to the room.
Sub-Zero asks for the condenser to be cleared every six to twelve months, and sooner with pets. Look through the grille: if it is furred grey, that is your answer.
Read both compartments, then put a glass of water inside and read it again in the morning. A display and a thermometer that disagree is a finding in itself.
A built-in usually sits on its own circuit. If the cabinet is dead and dark, look at the panel before you look at anything else.
Start here
Not "which part has failed" — nobody knows that yet. Pick the thing you would say on the phone and read what it usually means. Forty questions answered so far, and the list grows every week.
All seven groups, every question Or say it out loud instead: (303) 729-0972.
Talk to someone
Say what it is doing and the technician packs for that fault rather than for a guess. Technicians work 8:00 am to 8:00 pm, any day of the week, and the line takes a call 24/7.
What we repair
Built-in Sub-Zero equipment does not fail like a freestanding appliance. Each of these has its own weak points, and knowing which one you have decides what rides on the van.
Diagnosis and repair of Sub-Zero built-in refrigerators, integrated columns and undercounter units.
Frost build-up, failed defrost parts and temperature drift on Sub-Zero freezers and freezer drawers.
Clear-ice modules, inlet valves and drains on Sub-Zero ice makers, including undercounter machines.
Zone temperature control, seals and compressor work on Sub-Zero wine storage units and columns.
Longer reads
Three pieces that go further than a single question does: what the local dust actually does to a condenser, how to tell a defrost fault from a door problem, and what changes when the water supply changes.
A Sub-Zero parts lookup starts with the model and serial number on the unit's rating plate, since one model can use different parts by serial range. How to read it, match filters, judge aftermarket parts and check warranty first.
An ice maker that quits a week after Denver Water's crew leaves your block is a supply-side event, not a failed module. Flush the branch line, fit a new cartridge, clear the inlet screen and check fill volume — in that order — in Highland, Capitol Hill, Cherry Creek and Washington Park.
Ice building across the rear panel of a built-in freezer is a defrost fault, not a sign the freezer is working hard. How to tell a failed heater from a blocked drain or a leaking gasket, and what is worth checking before the drawer stops closing.
Prefer it in one paragraph? Every symptom, in seven groups — or ring (303) 729-0972 and describe it instead.
What it costs
The service call is published because it never changes, and every common repair carries a band because you should see a range before anyone opens the cabinet. What decides where inside a band your unit lands is in the table.
$89
The flat service call in Denver. It buys the trip out and the whole diagnosis, and it comes back off the bill as soon as you approve the repair.
Every repair band, printed as a range, sits on each repair page — start with refrigerator repair.
| Factor | What it does to the total | Weight |
|---|---|---|
| Service call | One flat figure, said out loud before anyone sets off, buying the trip and the whole diagnosis — and deducted in full once you approve the repair. | Fixed |
| Which circuit failed | A fan motor, thermistor or defrost heater is a parts-level job. Sealed-system work means recovery, brazing and a measured recharge, and it sits at the top of the range. | Largest single factor |
| The part | Control boards and compressors for built-in columns cost multiples of a fan motor or a gasket. We give you the part price before it is ordered. | Varies by model |
| Access | A freestanding unit takes minutes to get behind. A panel-ready column built into cabinetry, or a unit up two flights in a converted Capitol Hill mansion, adds labour time. | Adds labour |
| One visit or two | If the failed part is on the van you pay one visit. If it has to be ordered against your serial number, the return trip is not charged again. | No second call fee |
Where we work
Central and east Denver, the south suburbs out to the Douglas County line, and the valley towns on the west edge. Thirty-two of them have a page of their own.
An address that is not on the list is usually still on the round. Ask, and the answer will be a plain yes or a plain no — never a booking that quietly never happens.
Denver neighbourhoods
South metro
West and north edge
Reviews
5.0/ 51,724 reviews
Freezer half of our paired columns drifted into the teens, and softening ice cream was the first clue. Bad evaporator fan bearing, swapped from parts on his van, and he rechecked the temperature before leaving.
Shane O.Cherry Creek
The bin filled with one solid slab instead of cubes, and the ice smelled like the freezer. Harvest arm was out of adjustment and the water filter was ancient. Sorted in one call.
Dexter B.Highland
Ours is built into an old chimney chase with almost no clearance, and the wine cooler kept tripping its alarm. Overheating for lack of airflow. He improved the venting and cleaned the condenser.
Neil M.Capitol Hill
Questions we get
That is what this site is for. Describe what the cabinet is doing in your own words — warm, wet, noisy, frosted, hard to open — and the symptom pages tell you what it usually means and what is safe to look at first. The description also decides which parts travel out on the visit.
Usually not. A built-in runs two separate cooling circuits, and one side warming while the other holds points at that side only: its evaporator fan, a defrost fault on that circuit, or a damper stuck shut. Those are parts-level repairs. A dead compressor on a single-system cabinet takes both sides with it.
Four things, and they are on the front page: the door against a sheet of paper, the grille and the dust behind it, what the display reads against a thermometer, and the breaker. Sub-Zero asks for the condenser to be cleared every six to twelve months, and a furred coil explains a surprising number of calls.
It comes off the bill. The flat $89 pays for the trip and the whole diagnosis, and the moment you approve the work that same $89 is deducted from the repair. You hear the figure for the repair itself before anything is taken apart, so nothing is opened up on an unknown number.
Central and east Denver, the south suburbs through Englewood, Littleton, Highlands Ranch and Castle Rock, and the valley towns on the west edge. Thirty-two places have a page of their own on this site. An address that is not listed is often still on the round, so it is worth asking.
Evaporator and condenser fan motors, defrost heaters, thermistors, dampers, door gaskets and control boards for the common families ride with the technician. Sealed-system components and cosmetic panels are ordered against your model and serial number, because guessing a part on a built-in wastes a second visit.
Anything not covered here is a phone call: (303) 729-0972.
Model families
Knowing the family narrows the fault before anyone opens a door. Every cabinet carries a tag with its model and serial somewhere inside, in a spot that moves from one series to the next; find it, read it out, and the call gets shorter.
| Family | Typical units | What brings us out |
|---|---|---|
| Classic built-ins (BI) | BI-36U, BI-42SD, BI-30UFD | Fresh food drifting warm while the freezer holds — separate circuits, so one side going off on its own points at that side. A blocked drain tube on this family is cleared by a technician, not from inside the cabinet. |
| 500 and 600 series | 550, 561, 590, 611, 632, 642, 650, 661, 690 | Old enough that start components and condenser fans lead. These are also the cabinets where the drain trough under the crispers can still be flushed from inside, which is why water under the drawers is a short job here and a service call on a newer one. |
| 700 series columns | Paired refrigerator and freezer columns | One column of a pair out of range while the other holds. Separate sealed systems, so a fault rarely crosses between the two cabinets; dampers, fan bearings and condenser fans dominate. |
| Legacy Designer, integrated (IT, IC, ID) | IT, IC and ID series | Panel-ready fronts that have to come out of joinery and go back unmarked. Alignment and door-swing complaints belong to this family, and so does a drain tube that needs clearing from the back. |
| PRO and 648PRO | 648PRO | Heavy hardware and a machine compartment that breathes through a tall grille. Noise and door alignment lead, and the drain tube is again a technician job rather than a flush. |
| Undercounter (UC) | UC series cabinets and drawers | Small cabinet, small condenser, no margin at all. Dust and pet hair choke it inside a season, which is the family where clearing the grille on time changes the most. |
Not on the list? It is very likely still ours — (303) 729-0972, or pick a slot online.